Returns & Exchanges

At Alchemy Cycle Trader, we want you to ride with confidence, which is why we offer a 30-day return policy on all bikes, components, and gear. If your purchase doesn't meet your performance expectations, we are committed to making it right through a refund or exchange.

1

Initiate Your Request

Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA) number.

2

Prepare Your Gear

Carefully pack your items in their original packaging, ensuring all tags are attached and the product is in clean, resellable condition.

3

Ship It Back

Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup for larger bike frames.

4

Inspection and Refund

Once our technicians verify the condition of the returned equipment, your refund or exchange will be processed within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing